Snapsy

Data Deletion Request

Snapsy Technologies Private Limited  ·  hello@snapsy.co.in

This page explains how to request deletion of your account and personal data from the Snapsy and Snapsy Partner mobile apps and the Snapsy platform. You may request deletion at any time, in accordance with the Digital Personal Data Protection Act 2023 (DPDPA).

Delete Your Account Online

Verify your phone number to permanently delete your account. This is immediate and cannot be undone.

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Prefer to Request by Email?

  1. Send an email to hello@snapsy.co.in with the subject line “Delete My Account”.
  2. In the email, include the phone number registered with your Snapsy account so we can locate and verify your data. Send it from the email address on your account where possible.
  3. We will acknowledge your request within 48 hours and complete the deletion within 30 days. You will receive a confirmation email once your account has been deleted.

Deleting your account is permanent. Your active bookings must be completed or cancelled before deletion can be processed.

What Gets Deleted

  • Name, email address, and profile data (including your profile photo)
  • Phone number and account credentials — anonymised so the number is released and can be re-registered
  • Saved addresses and location data
  • Trusted Safety Contacts
  • WhatsApp and SMS notification preferences
  • Helper KYC documents (Aadhaar image, PAN image, selfie, driving licence, vehicle documents) — the files are permanently removed from our storage
  • Bank account / UPI details (Helpers) — deleted on request
  • Any data shared with Snapsy via WhatsApp

What Is Retained (Legal Obligation)

Certain records must be retained to comply with Indian financial and regulatory law, even after account deletion. These records are fully anonymised — your name and phone number are removed.

  • Payment and transaction records — retained for 7 years as required by RBI and Income Tax Act regulations.
  • Booking records — retained in anonymised form for financial compliance audits.

WhatsApp / Meta Data

Snapsy sends transactional notifications (such as OTPs and booking updates) via the WhatsApp Business Platform. When we do, your phone number and message content are processed by Meta Platforms to deliver the message. Snapsy does not control data held by Meta. To request deletion of data held by Meta directly, visit:

facebook.com/help/contact/540977946302970

Grievance Officer

Pradeep Saravanan — Snapsy Technologies Private Limited

CIN: U74909TZ2026PTC038861

Email: hello@snapsy.co.in

Grievances acknowledged within 48 hours and resolved within 30 days as per DPDPA 2023 and IT Rules 2021.